When my father passed unexpectedly in 2008, I had no idea what to do. I contacted John, who I found his name on the Interweb. John helped me through the process of closing my fathers estate. John always was there for me, even after multiple face to face meetings and HUNDREDS of hours of phone calls all initiated by me, John always calmly explained what was needed to be done. And did not charge a single dime over his original quote to me. John and I keep in touch to this day.